Store Information & Policies
Contact
Email: customer_care@laptopsaver.com
Phone: 732-868-0588
Postal:
LaptopSaver.com
201 Circle Dr N Ste 101
Piscataway, NJ 08854
Order Processing, Cancellation, & Modification
Order Processing
Our order verification and processing work flows are designed to both process orders quickly and ensure that the item ordered is correct.
- Order Receipt. Our website accepts orders 24-7, however our business hours are 10AM-6PM Eastern Time, Mon-Fri. Orders placed outside of our business hours will not begin processing until the next business day.
- Credit Card Verification. The account status, billing address, and additional verification information are checked for every order. In addition to reducing fraud, this process often catches data entry errors made while placing the order. Many factors are taken into consideration, however if any of the information does not verify correctly the order may be held and you may be contacted for additional verification. The best way to avoid verification delays is to ensure that you enter in the correct billing address on your order.
- Item Verification. The order form contains a field for your computer model number. This model number is verified against the item that you have purchased. If any mis-matches are discovered, you will be contacted for verification. This extra service greatly reduces the number of incorrect order. Our ability to detect ordering errors is greatly dependent upon the accuracy of the information entered on the order form. To avoid delays and to help ensure that you receive the correct item, please be sure to accurately enter your computer's model number on the order form.
- Shipping Address Verification. To ensure accurate delivery we verify all shipping addresses against address verification databases. Minor errors that are clear like missing ST, RD, etc. will be automatically corrected. If an address is invalid or incomplete, you may be contacted for additional verification. The most common cause for address verification delays are shipments to multi-unit buildings that do not provide any Apt or Suite number. To avoid delays, please be sure to provide your complete and accurate delivery address.
- Fulfillment. After successful verification the orders passes to our fulfillment center. While most orders are shipped on the same or next business day, there are some cases where it can take up to 3 business days to fulfill some orders. If for some reason the order cannot be fulfilled within 3 business days, you will be notified of the delay.
- Shipping. The order will be shipped using the shipping service selected during checkout. Our primary shipping facility is located in NJ, however some items may be shipped from alternate warehouses located at different locations within the US. The details about shipping are provided in our Shipping Policies.
Order Cancellation
Orders may be canceled up until they are picked up by the shipping carrier. Cancellation requests can be made via email or phone. We will act as fast as possible on cancellation request, however we are unable to guarantee that an order can be stopped before that day's pickup. We will reply to all cancellation requests with a cancellation confirmation or a status response if the order cannot be stopped in time. Once an order has been shipped, the order must be received and returned according to our return policy.
Order Modification
For security reasons, our online system will not allow orders to be edited by customers. If you would like to modify your order please contact us ASAP via phone or email. We will act as fast as possible on all modification requests, however we are unable to guarantee that an order can be stopped and revised before shipment. We will respond to all modification requests with a confirmation that the order has been modified or a status response. Once an order has been shipped it cannot be modified. Incorrect or unwanted items would need to be exchanged or returned according to our current policies.
Shipping & Tax Policies
Delivery Times
Time To Receive Item = Order Processing Time + Shipping Time In Transit
Many people confuse a shipping service time in transit with the total time between placing and receiving an order. Orders are only processed during business hours and must go through order processing before they can be shipped. The total time between placing an order and receipt of the item is the total of both the order processing time and shipping time in transit. For information on our order processing steps, please read our Order Processing Policies.
Tracking
Orders placed online will receive a shipment confirmation email after a package is shipped. This email will contain the tracking number for the selected shipping carrier. Packages can be tracked using the carrier's websites.
Business Days
All shipping service descriptions are in business days and not calendar days. Business days are Monday through Friday and exclude holidays. Weekends & holidays are not counted in shipping times.
Next Day Shipping
Selecting Next Day shipping will not guarantee delivery on the next calendar or business day. We give priority to all next day orders. In most cases we are able to ship on the same business day, however factors like order verification delays, item availability, and shipping carrier pickup schedules can prevent the order from shipping on the same day. If you have a critical delivery date, please contact us so we can provide you with an accurate delivery schedule for your individual order.
Special Delivery Instructions
We can cannot provide shipping carriers with special shipping instructions. We can only provide the shipping carrier with a company name, contact name, and valid address. The details of the actual delivery are left up to the delivery driver. If your address cannot receive standard addressed packages, please consider to provide an alternate address that is able to receive packages with standard service.
Damage
If a package is received damaged, please retain all packaging materials and contact us within 3 business days. A claim will be filed with the shipping carrier. Once the shipping claim is completed, we will either replace the item or issue a refund.
FedEx Shipments
Our primary US domestic carrier is FedEx. The following describes some important factors concerning their service. Their complete service guide that explains all of their commitments is available on their website
- All shipping times are business days to non-rural areas located within the continental United States. Shipments to rural areas, AK, HI, PR, & Canada may take longer to arrive.
- Deliveries to residential addresses may be left without signature. For orders of over $200 we may require a signature for delivery.
- Delivery guarantees are suspended during events beyond FedEx's control. This typically means weather, however it could also happen if an airport or area were closed for some other reason. If this happens, the package will be delivered ASAP, however no late package claim can be made. UPS and other major carriers also have similar policies.
- The shipping fees that we collect for International shipment are for transportation only and do not include any customs taxes/duties/fees. If there are any customs taxes/duties/fees due, a FedEx representative will contact the recipient to make arrangements to pay the amount due. The package will not be released until payment arrangements have been made. Package may be delayed while the FedEx representative is attempting to contact the recipient.
- FedEx cannot deliver to PO box addresses including APO & FPO addresses.
- FedEx does not serve all areas within Canada. They are able to contract delivery through a sub-contractor, however this out of area delivery has a separate service cost. If a shipment is outside of FedEx's service area, we will contact you to either confirm the extra delivery charge or arrange a different shipping method.
USPS Shipments
We are currently using only Priority Mail Service. This service provides the best time/cost value and will also provide delivery confirmation. The following describes some important highlights concerning this service. Complete details concerning the service is available on the USPS website.
- Priority Mail service has an estimated delivery time of 2-3 business days to addresses within the continental US. Note that this is only an estimate and it is not a guarantee. Shipments to Canada are estimated at 6-10 business days.
- USPS tracking is limited as compared to FedEx & other commercial carriers. While they do post in-transit information this delivery confirmation service promises only information after a package is delivered. Packages are not scanned upon pickup. It is common to have the USPS website not show any information until after a package is delivered.
- The shipping fees charged for international shipments cover the transportation only. Customs taxes/duties/fees are not included in the shipping costs. The local postal organization will contact the recipient to make arrangements to pay and amounts that are due before they will release the package.
US Sales Tax
We are currently only required to collect sales tax for orders that are shipped to addresses within New Jersey. Orders shipped outside New Jersey will not be charged sales tax.
International Taxes / Duties / Fees
We are legally required to accurately declare the nature and value of all shipments. Sales will be declared as merchandise with a declared value equal to the purchase price. We are unable to mark shipments as gifts, no value, or otherwise misrepresent the nature and value of the shipment. The amounts that we collect for shipping are for the transportation only and do not include any taxes/duties/fees. The customs organization within the destination country will determine if any taxes/duties/fees are due and will make arrangements with the recipient to pay any amount due before the package will be released. Please check with the destination customs organization to determine what amounts would be charged for your item.
Payment & Credit Card Policies
Online Payment Methods
We are currently accepting payment online via Visa, Master Card, Discover, American Express, and PayPal.
Alternate Payment Methods
We can also pre-payments & Purchase Orders on order placed over the phone with our sales department. PO orders are limited to Government, Fortune 500, and Educational customers are subject to approval. Please contact our sales department to pre-pay or inquire about PO sales.
Verification
Online credit card transactions require more stringent verification than transactions where a physical card is used. To protect against fraud, we reserve the right to refuse cards where the order information cannot be sufficiently verified. Orders may also be delayed and you may be contacted for additional verification. To avoid any delays please be sure to:
- Use a Credit Card that was issued by a bank located in the US, Puerto Rico, or Canada
- Provide the billing address that matches with your credit card statement
- Ship items to the billing address
- Accurately enter the extra-digits from the back of the card on the order form
Authorizations vs Charges
Charging a credit card is a two step process; Authorization & Ticket.
When an order is first placed, an authorization transaction is sent. This transaction verifies that the account is valid, that the funds are available, and also verifies the address & CVV codes. Additional authorizations may be placed if you enter an incorrect billing address and/or re-submit your order.
When your bank receives an authorization, they place a temporary hold on the funds. This length of time that the funds are held varies between banks & accounts. For debit & check cards, the hold is typically 2 business days. No charge has been made and no money has been transferred out of your bank. If no charge is placed during the hold period, the authorization will expire and the funds will be released.
The second step is called Ticketing. This step is the actual charge. We do not do this step until after an order has been completed. If an order is canceled before it is complete no charge will be made.
The credit card process is also outlined in the following article: Authorization Hold - Wikipedia
If you are using online banking, you may see the authorization holds and mistake them for actual charges. Note that banks often update their websites in batches and not in real time. This can create cases where both the authorization and charge appear for one update cycle.
Please be sure to wait at least 5 business days before inquiring about duplicate charges.
Exchanges, Warranty, & Returns
Return Materials Authorization (RMA) numbers
All exchanges, warranty cases, and returns must be assigned a RMA number. This is our internal identification number that allows our receiving and service departments to accurately identify and process any items that are received at our warehouse. Before returning any product please be sure to contact us to obtain an RMA number and return instructions.
Item Exchanges
If you receive an incorrect item or just decide that you want something else, you must contact us within 15 days to initiate an exchange. Please be sure to include your order number, contact information, a detailed description of the discrepancy. We will research the case to find a solution, issue a RMA number, and provide you with the necessary return instructions. RMA numbers issued for exchanges are valid for 14 days. Items must be returned with 14 days after the RMA is issued.
Return Policy
We strive for 100% customer satisfaction. We provide a 15 day return policy for all products. If you would like to return a product for any reason, you must contact us within 15 days to obtain an RMA number. RMA numbers issued for returns are valid for 14 days. Items must be returned with 14 days after the RMA is issued. You will be responsible to return the item to us in original new condition. A 15% restocking fee will be applied to all returns. If the product is received in other than original new condition or is missing parts, additional restocking fees may be assessed. All shipping fees are non-refundable. After the item is received in good condition, the return will be processed and a refund for the item price will be issued to the credit card used to make the purchase. Certain special order or close out items may have a different return policy. If another return policy I stated in the item description it will supersede our standard return policy.
Warranty Service
If you receive an item that you believe to be defective please contact us as soon as possible. Please be sure to include your order number, contact information, a detailed description of the issue that leads you to believe that the item is defective. If the issue cannot be resolved via email/phone then an RMA number will be issued for warranty service. RMA numbers for warranty service are valid for the remainder of the product's warranty or 14 days, whichever is longer. The item must be returned to us within this time period. The S&H charges for warranty service are split; you are responsible to send the item to us and we will be responsible to return the item to you. After an item is received it will be tested, repaired/replaced as deemed necessary by our technicians, and returned back to you. This process typically takes 1-3 business days.
Warranty Period
Unless otherwise stated in the item description, all power adapters are warrantied for a period of 1 year and all batteries are warrantied for a period of 6 months. Certain items may be identified in the item description as carrying a manufacturer's warranty. These items will be covered solely by the manufacturer's warranty and will not be covered by any of our warranties.
Warranty Coverage
The warranty covers the cost for technicians at our facility to repair/replace any items presented to us within the warranty period and determined to be defective by our technicians. The warranty will also cover the cost of surface return freight to addresses within the US or Canada.
The warranty does not cover damages or defects caused by improper use, modifications, environmental conditions, moisture, excessive heat, drops, etc. Also excluded are physical or cosmetic damages to surfaces, wires, or connectors, normal wear and tear, and damages incurred during shipping.
Battery Wear Policy
All batteries are consumable products that will lose their capacity over time. The wear out process can be accelerated by hot environments, improper storage, or limited use. Battery wear & capacity loss is expected and is not considered a defect. A capacity loss of up to 40% is considered normal during the warranty period. Batteries returned for warranty service and tested to provide at least 60% of their rated capacity will not be considered defective.